Warranty and Returns
After receiving the doll, you will immediately confirm whether the doll is defective. If there is any quality problem, please contact us in time. Because it is a special product, it will not be returned or exchanged once it is used.
You can request a return within 14 days of signing (14 days or more).
1. Precautions for use: Do not touch the doll with sharp or metal objects (causing damage), or leave the doll on a hard table or on the ground for a long time (it will cause local changes). Do not use heavy objects. Damaged and deformed);
2. After use: after each use of the lower body, it is recommended to wash the body once a month, the water temperature should not exceed 40 degrees, use a neutral detergent (preferably soap), and dry the powder with a cloth
3. Precautions: Do not hold the baby in a sitting or lying position for a long time. The joints cannot be bent for a long time. Keep the baby stretched (vertical position), avoid direct sunlight and high temperature, and do not contact acidic chemicals.
The warranty does not cover any effects caused by misuse or handling of the product, cuts, tears or damage. For repairs, it is recommended to send us photos so that we can give you the best advice on the application process. Contact us: firstname.lastname@example.org
To return a return, you must submit a return request. All items must be prepaid, postage deductions or refunds will be denied. Consumer customers receive orders within fourteen (7) business days of receipt of the recalled product or service contract. It is necessary to return any product to him and receive a request for a replacement or refund from the online store within fourteen days, without any penalty, except for return fees.
Returned products must be undamaged. It should contain all attachments if needed. It is understood that the customer will bear the return cost when returning the product. If the returned product is by ordinary mail, the cost of returning the product will be borne by the customer.
If the previous obligations are not fulfilled, the customer loses the right of withdrawal and returns the product to him at his expense.
Customers are advised to return the solution to track the package. Otherwise, if the returned package is not delivered to the seller, it would be impossible to initiate a postal investigation asking them to find the latter.
Refunds will use the same payment and customer selections as the original transaction, unless the customer expressly agrees to the seller to use a different payment method and the refund will not result in a charge to the customer.
The customer may be held liable if the product depreciates due to operations other than good product depreciation required by the nature, characteristics and function of the product.
The products and services offered are those listed in the catalogues published on the website. These products and services are available from stock. Each product comes with instructions from the seller according to the description provided by the supplier.
Catalog product photos reflect actual pictures of the products and services offered, but do not constitute a contractual commitment which does not guarantee complete physical product similarity.
We will define below as "baskets", intangible objects that include all the products or services that a website customer selects by clicking on these elements. To proceed with his order, the customer selects the product he wants to order, adds it to his "shopping basket" and can modify the content at any time.
Once the customer has selected and added all the products he wants to buy, he will have the possibility to check their order by clicking on the button provided for this purpose, accessing his shopping basket. He will then be redirected to a summary page that will describe the quantity and characteristics of the products ordered, as well as their unit price.
If he wants to validate his order, the customer has to select the boxes related to approve these conditions and click the Validate button. The customer will then be redirected to a page where he will fill in the order form fields. In the latter case, he must fill in a certain amount of personal information about him, which is necessary for the correct execution of the order.